ok, so thursday i fly down to vegas for our company summit. lotsa fun, just got back. the rest of this post is gonna be me bitching about primeco (ostensibly part of verizon wireless, although from my conversation’s with the serive reps, they don’t seem to know that), so if you don’t want to read about it, you can just move along now, just keep in mind that primeco sucks ass.
so i’m in vegas, trying to make a call on my cell, and i get a message my credit card number to
incur roaming charges, which comes as a surprise to me, since i’m paying a nontrivial monthly premium on minutes for the verizon singlerate plan that’s supposed to give me national access w/o having to deal w/ any of that shit.
The next day, I called for service, and was transferred to a PrimeCo
representative. After a 20 minute hold, I was able to reach someone who
could (ostensibly) help me. I related my problem to him, and he matter of
factly replied that the reasons for my problem was because I did not have
the PrimeTravel roaming package. Only after several minutes was I even able
to convince him to recheck that because of the Verizon package I was on.
After being put on hold yet again, he confirmed that I was correct, but was
unable to fix my problem. He told me that he would look into it, and when I
asked him for a time frame on when my problem might be handled, he told me
to simply keep trying. I was not very happy with how I had been handled and
asked him if there was anyone that I could complain to. He said he was that
person.
In the afternoon of the next day (6/2), after trying to call multiple times,
I called for service again. I was transferred to PrimeCo service again, and
I encountered the same problem of having to explain to the representative
the workings of the SingleRate plan that I was on. After many minutes spent
on, and having to press multiple times to have the service representative
re-confirm, I was finally able to have her listen to my problem. She then
told me that I would need to use the phone and then when asked for roaming,
and to enter my credit card number. I was skeptical, but I asked her if she
was sure I would not get charged, and she told me that this was most
definitely the solution. If there are any problems I should just call back
(and waste another half an hour of my time, presumably).
So, I place a call, enter my credit card information. Luckily for me, the
automated authorization does not work and I am sent to the roaming operator,
who informs me that I my credit card will absolutely be billed, at $1.95 per
minute.
So, I place another service call, and this time, beg the Las Vegas
representative not to transfer me to PrimeCo support. Can you blame me?
After explaining my situation he told me he would look into it, after a few
minutes he told me that my phone was improperly programmed and got it working 10
minutes later.
i can’t believe that any company has customer service that is this bad. i’m definitely regretting doing my easymove from Airtouch (Verizon in LA, which I’ve had no problems with). bottom line, primeco sucks ass, and reading through my contract (there’s a whole nother story about that…), there’s liability for interruptions or defects in service which affect the customer for more than 24 continuous hours… i’m bitching them out presently, but suffice to say i’m really, really, really pissed.