Flickr and Yahoo!: Community Management and Digital Identity

Now that most of the overblown hysteria has died off (see Stewart’s response on the Flickr Blog
and a BBC followup [speaking of ulterior motives, the most interesting tidbit: He indicated too that more than half of the comments were found to have been posted by members representing rival photo sharing services.] ), it might be easy to look at the whole hubbub as a non-story and move on. However, there are definitely interesting lessons to be learned from all this, both from the sensitivity of the issue, and of the subsequent follow up.

On the surface, it seems like the change is pretty trivial. At the technical level, all that’s happening is that one form of authentication is being swapped for another, practically equivalent form (from an arbitrary email/Flickr-specific password to a Y!ID/Y!-specific password). Flicker User IDs, aliases, etc. all remain the same. What’s the problem?

A couple things, I think. Firstly, activation of previous latent fears of Yahoo!’s acquisition – lots of people have written (much more intelligently) about what happens during this sort of community/cultural… integration. This is one of those things where people already looking for an excuse can point “You see! You see!” and a where a whole host of other interesting social psychology issues plays out on a community-scale… the Flickr guys, as has been their M.O., have once again shown exactly how it should be handled.

I think, however, that there’s a bit more to this. Part of the reaction, it seems, is a (not yet fully formed, certainly not well vocalized) recognition by end-users (regular folks) of how important Digital Identity is becoming in their lives. And, in that regard, on how powerless they are in its progression.

At this point, I’ll very carefully phrase that Flickr management is being slightly disingenuous when it says “There is no angle.” This is definitely more than an account management issue, as the careful weaving of these accounts is of tremendous long-term strategic importance to Yahoo! (as well as its competitors). Now, this isn’t to say that this will be bad for users. In the same paragraph, future benefits of integration are mentioned, and I can visualize just some of the amazing possibilities. My personal belief is that this will be great for end users. However, it’s probably important to recognize there is an agenda (even if the intent a mutually beneficial one), and that this is part of a much larger battleground over, in at least some sense, ownership of identity.

Here is where I’m still digesting/processing. It’s sort of a Wild West period and things could tip in any number of ways. From my involvement via academia (I2-MI, NMI), research work, online experiences, and I guess my political leanings, I’m biased towards an open, federated, system, and while I see that as an obvious endpoint (and a distinct possiblity in the mid-term), it seems a bit unlikely in the short term. That being said, as long as there’s a level of parity in the competition, I’m not too worried about. My only fear is reaching a point where you literally won’t have an alternate choice on many (high-barrier, resource intensive) “basic” online infrastructural components, where the competitive landscape reaches some sub-optimal metastable state *cough* *windows* *cough*.

My current optimism, however, is based partly on the idea that with the increased relevance/enabling of network effects (specifically network economics!), enough turbulence will be generated to keep the life of false vacuums relatively short). And secondly, and more importantly, on my faith in my friends and fellow web geeks, who over the past few years, time and time again, have shown that a few, motivated and dedicated people can change the course of the Web for the better. *everyone sings kumbaya*

What’s most disturbing about Katrina Fiasco

The worst and perhaps most astounding aspect of the tragedy in the wake of Katrina is how much of the suffering and casualties have steemed from the continuing political and bureaucratic incompetence, indifference, and one can only assume, downright malovence going on. Some of this stuff will make your blood boil. I mean, the mind boggles.

  • Sonic Youth: my wife and I last night at the astrodome – this first-hand account of the situation in Houston blew my mind:

    it looked like cops were turning away people who tried to drive in… we walked to the dome and asked arund about where to take these clothes only to be told by cops that they were not accepting donations. I thought that to be BULLSHIT… so I found a red cross worker and asked and she said if we took it into the dome someone would definitely use it. so we walked down the east ramp, into the saddest, most surreal scene I have ever witnessed in my life. we found a volunteerr who took the clothes we brought and told us how much they were appreciated and we went over and signed up to volunteer. First of all, the Red Cross is the ONLY organization doing anything remotely organized. they ahve NO federal help. NO national guards, NO military personnel, Nothing at all. they are stretched to the limit in every possble way. the federal government is screwing these people over

  • Just to give you a sense of just how badly FEMA has f*cked up.

    (Sat Sept 3, 2:23PM) his is beyond my comprehension and after spending two frustrating days trying to just get someone to let us help we’ve FINNALLY been told we can conduct “renegade” boat rescues via the just concluded press conference that Gov. Blanco just held.

    Yes, read on to see how 500 volunteer rescure boats have been kept out by the police… What’s worse, this, or the police keeping refugees from leaving the Convention Center? (How can it be that reporters can roam freely at will but no food/water/supplies are being delivered?

  • ‘This is criminal’: Malik Rahim reports from New Orleans

    People from Placquemine Parish were rescued on a ferry and dropped off on a dock near here. All day they were sitting on the dock in the hot sun with no food, no water. Many were in a daze; they’ve lost everything.

    They were all sitting there surrounded by armed guards. We asked the guards could we bring them water and food. My mother and all the other church ladies were cooking for them, and we have plenty of good water.

    But the guards said, “No. If you don’t have enough water and food for everybody, you can’t give anything.” Finally the people were hauled off on school buses from other parishes.

    (at least they got out)

  • The Rebellion of the Talking Heads – and at least there’s some response from the media

    FEMA has been on the ground for four days, going into the fifth day. Why no massive airdrop of food and water? In Banda Aceh, in Indonesia, they got food dropped two days after the tsunami struck.

And for some venting:

Mandatemedia is running a $1M Dropcash campaign, Amazon’s Red Cross 1-click has no processing fees.

New iTunes Opener, Xcode fun

Nothing like diving right into a new dev environment, framework, and language at the same time to reveal the inadequacies of said documentation. It took a bit longer than I thought (info.plist and nib file documentation was rather sparse both in conceptual and technical reference), but I have an improved version of the iTunes Opener I wrote last year which fixes iTunes M3U handling. By going through XCode, I was able to give it a signature code so it should work better for default app assignment now:

iTunes Opener v1.1 – this is a simple application which will prevent iTunes from inserting playlists willy nilly into the Library and instead will create a timestamped playlist for each M3U that it opens. This is incredibly useful if you stream much music.

To install, just move it into your Applications folder (or wherever) and associate it with your M3U files (click on an M3U file, and in the Get Info inspector, change the opening application, and change all).

Some reference:

I’m not going to get started on the plists…

Katrina, Disaster Relief

I’ve been relatively out of the loop this week and have just now been catching up (newsmap) on how bad things are down in Louisiana. It’s an unmitigated disaster out there. I just contributed some money via Amazon’s Red Cross donation page. Hopefully it’ll do some good.

iTunes still sucks at handling M3U streams

Luckily, my old fix still works, check out the new version, here. Once you associate the M3U with the iTunes Opener program, it’ll intercept M3Us and load them into a new time-stamped playlist and play them in order and prevent adding them into the Library.

iTune’s default way of playing playlist songs of course is to insert them into the Library and not play them at all (after the first song it plays in your Library order, not the playlist you originally requested). It just works, right?

Easier JIRA Worklogging with Greasemonkey

With freedom in sight, I’m getting started going through my project/todo lists and knocking stuff off. Here’s my first Greasemonkey script, the JIRA Worklog Helper. JIRA is a great issue tracker, probably the best out there, but there’s definitely some goofy UI stuff going on. This helper script makes effort tracking less, um, effort intensive.

Here’s a video of it in action.

Upcoming, Groups, Yadda

I haven’t done a good job of writing about my Upcoming.org work in the past, but we finally launched Upcoming.org Groups (Gordon has a writeup). As he mentions, Groups is just the first step in the direction of transforming how we treat the social events. With the work quitting thing, I’ll have significantly more time to work on Upcoming.org and am looking to bang out some long overdue features in a more, ahem, timely fashion.

A few of the things at the top of the list:

  • Geocoding venues (this is easier than you might think)
  • TZ fixes (will solve so many problems)
  • Redesign (there’s a ginormous list of easy UI improvements)
  • Better invites, reminders
  • Mobilemania
  • Some really neat integration bits

I’ll try to put down writeups of future functionality and thoughts because, well, there’s some quite interesting stuff, actually. Oh, I’m starting to do some usage pattern analysis that will hopefully prove worth writing about.

Old Fashioned LinkDump

It’s been a while huh? One can’t live only del.icio.us alone.