Who are Paul Festa and Evan Hansen and what is their agenda? (“stupidity” and “cluelessness” are acceptable answers and may in fact be correct). I have no idea what alternate universe this David Averill-Pence (exhibit a) they dug up comes from: “”Nobody I know spends a lot of time worrying about whether a site will work with Netscape.”
The authors also quote “Jeffrey Zaldman” out of context, and somehow pull a 5% browser share number out of AOL’s 30,000,000 member subscriber base.